Support

Last updated: May 25, 2026

Help with SnappyPie on iPhone, the web app, accounts, lessons, Community, and subscriptions.

Contact

Typical response time: 1–2 business days. Include your account email and app version if possible.

Account required — sign in or create an account before using the app (iOS or web).
Web app — snappypie.app/login (after sign-in: /home, /community, /timeline, /profile). Upload screenshots from Mac or PC to generate lessons.
iOS — download from TestFlight or the App Store; use Sign in with Apple or the same email account as web.

On Home, capture or import a clear photo (homework, diagram, or slide).
Choose a teaching style and set whether to share with Community (one toggle before Generate).
Tap Generate lesson, then review steps in the lesson view.
Saved lessons appear under Timeline.

The Community tab shows public lessons from members who opted in to sharing.
Default sharing: Profile → Sharing defaults. Per-lesson: toggle on the style step before generating.
Private lessons stay on your timeline and are not listed in Community.

Included — bundled with the paid app download; monthly server cap plus a daily device limit for generation.
Plus / Pro — optional subscriptions with higher monthly AI lesson limits.
Usage remaining is shown on Profile and when generating a lesson.

Upgrade — Profile → View upgrade plans, or subscribe to Plus/Pro from the plan list.
Manage or change plan — Profile → Manage subscription (Customer Center).
Cancel — in Customer Center choose Cancel (opens Apple subscription settings on iPhone), use Profile → Cancel subscription, or iOS Settings → Apple ID → Subscriptions.
Restore purchases — Profile → Restore purchases.
Refunds are handled by Apple per App Store policy.

Sign in with Apple — available on iOS; links to your Apple ID.
Email account — create on iOS; sign in on web with the same email and password.
Sign out — Profile → Sign out (bottom of the screen).
“Sign in required” or unauthorized errors — sign out, sign in again, and ensure you are on a production build (TestFlight/App Store), not a dev build pointed at localhost.

Billing not ready — use a TestFlight or App Store build (not Expo Go) after subscriptions are approved in App Store Connect.
Lesson limit reached — wait for the monthly reset or upgrade to Plus/Pro in Profile.
Poor lesson quality — use a sharper photo, crop to the problem, or try another teaching style.
Community empty or error — confirm you are signed in and using the production API.